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Culture of Our Agency 

At Connections First, LLC we believe that the people are what makes the company. Our greatest strength lies in our collective dedication to fostering enduring connections. We value and put a strong emphasis on transparent communication and feedback. There are open communication channels within the agency, where feedback is encouraged, and concerns are addressed promptly. This fosters a sense of trust, accountability, and mutual respect among staff members.


We value diversity and inclusivity, create a supportive and inclusive work environment, respect the unique backgrounds, identities, and experiences of both clients and staff members. Cultural competence is prioritized in interactions with staff and clients from diverse cultural, ethnic, and socioeconomic backgrounds. 


Our team is dedicated to prioritizing client needs and preferences and delivering excellent services. We ensure coordinated care through staff collaboration, supported by outstanding clinical and administrative supervision. This supervision provides ongoing support, guidance, education, clinical consultation, and accountability to maintain the highest standards of client care, of which we are proud.


There is a strong commitment to ongoing learning, training, and skill development among staff members to stay updated on best practices and deliver high-quality care. We adhere to ethical guidelines and principles in all aspects of service delivery, and interventions are based on the best available evidence from research and clinical practice. 


The agency prioritizes staff wellness and self-care, acknowledging the significance of maintaining our own mental and emotional well-being to effectively support clients. Our Social Committee plays a vital role in creating a supportive and inclusive clinic environment. By organizing social events that encourage staff interaction, we together combat loneliness, nurture belongingness, and cultivate a strong sense of community and lasting connections.


Equity and Social Justice practices in our agency:


Training and Education: We provide ongoing training and education to our staff on topics such as cultural humility, competency, diversity, equity, and inclusion. This ensures that our team members are equipped with the knowledge and skills necessary to address issues of inequality and injustice in their work.


Recruitment and Hiring: We prioritize diversity and inclusion in our recruitment and hiring processes. We actively seek out candidates from underrepresented backgrounds and ensure that our hiring practices are fair and unbiased.


Client Services: We strive to provide culturally responsive and inclusive services to all of our clients. This includes offering services in multiple languages, incorporating diverse perspectives into our treatment approaches, and actively addressing barriers to access for marginalized communities.


Community Engagement: We actively engage with the communities we serve to better understand their needs and experiences. We aim to partner with local organizations and community leaders to address systemic issues of inequity and injustice.


Continuous Improvement: We regularly review and assess our policies, practices, and outcomes to identify areas for improvement. We are committed to continuously evolving and adapting our approach to ensure that we are effectively promoting equity and social justice within our agency and beyond.

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